Raytheon Professional Services – Business Overview
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Business |
Raytheon Professional Services (RPS) provides learning solutions that help Global 1000 companies and governments achieve measurable business results by improving the performance of their employees, customers and suppliers. Working closely with clients to understand their unique operating environment, RPS identifies, designs and implements innovative learning solutions and continually measures their effectiveness to discover areas of improvement and provide added value. A business of technology-leader Raytheon Company (NYSE:RTN), RPS serves clients worldwide in several industries, including aerospace, automotive, defense, finance and information technology. |
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Service Offerings |
With decades of experience in the learning industry and with access to leading learning technologies and practices, RPS engages clients in the following customizable services, either as standalone offerings or as integrated solutions. |
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Assessment and Planning Services RPS works with clients to assess the health of their learning systems and to develop corporate, business and departmental learning plans that improve employee performance in existing work environments or that re-skill employees for work in retooled environments. RPS also helps clients solve tenacious business problems through SolutionShop, a workshop in which critical decision-makers are assembled to create action plans for improving performance. Content Development Services RPS works with clients to design blended curricula targeted at developing critical skills among employees. RPS also works with clients to develop and maintain learning content in multiple delivery formats, repurpose classroom-based content for web delivery and evaluate and customize off-the-shelf content. Content Delivery Services Clients purchase from RPS its internally developed training on leadership, management, program management, Six Sigma and facilitation skills. RPS also works with clients to deliver client-developed content. |
Operations Services Clients outsource to RPS the management of their learning operations. The scope of the outsourcing relationship differs for each client, but it often includes the management of instructors, facilities, course materials, scheduling, registration and financial administration. Measurement Services RPS helps clients develop and implement tools for evaluating the effectiveness of their learning activities. The tools vary from end-of-class evaluations to ROI measurements of a specific learning initiative or a corporate-wide learning system. RPS also uses these tools in the development and implementation of certification programs for client’s employees and suppliers. Technology Services RPS works with clients to enhance the management of their learning operations through technology. These services include the development of learning technology strategies, requirements definition for online learning management systems (LMS), evaluation of available LMSs, business-case development to support LMS acquisition and LMS implementation. |
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Solution Examples |
RPS integrates its services, and those of its partners, into large-scale solutions that help clients generate revenue, decrease costs, improve customer satisfaction and reduce risk. Examples of our solutions include the following: |
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Automotive Solution In the United States and Europe, one of the world’s largest automobile companies has outsourced to RPS all aspects of the sales and service training of its entire retailer network. Information-Technology Solution In Europe and Asia, one of the world’s largest information-technology companies has outsourced to RPS the management of its training operations at multiple sites. |
Manufacturing Solution In the United States and Europe, companies retooling their manufacturing plants have outsourced to RPS the planning and implementation of efforts to re-skill their employees for work in the new environments. Financial Solution In Europe, a major financial institution has outsourced to RPS the management of its corporate university. |
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Employees |
More than 400 professionals in 24 countries in North America, Europe, Asia and Australia |
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Benefits of RPS’s Services |
Benefits derived from our services typically include:
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RPS Strengths |
Extensive Experience in the Learning Industry RPS is the integration of several learning organizations within companies acquired by Raytheon. Through these predecessor companies, RPS has more than 75 years of experience in the development and maintenance of advanced computerized learning systems, initially focused on the aviation and automotive industries and now expanded into a broader range of industries. RPS today manages the delivery of training to more than 370,000 employees around the world. Global Reach RPS recruits the finest learning professionals in the United States, Europe, Asia and Australia and maintains aggressive retention programs to ensure workforce stability. We supplement these internal resources with personnel from our network of partners that are carefully selected to ensure quality and cost-competitive services are delivered to the exacting standards we and our clients demand. RPS develops and maintains content in over 20 languages. |
Project Management Expertise RPS recognized years ago the value that turn-key outsourcing of learning services can provide. We have in place the management structure, tools and processes to effectively manage single-site or multi-site efforts, while providing our clients short, direct lines of communication. RPS recognizes that a critical success factor in all of its services is timely communication with stakeholders. Competitive Pricing RPS offers market-specific, competitive pricing for our value-added services. Quality RPS’s track record of exemplary customer service demonstrates our attention to accuracy and detail. RPS applies Raytheon Six Sigma principles to its processes, and it is ISO-9001 certified in Europe and is pursuing certification in the United States. Access to Raytheon Learning Institutes RPS works closely with Raytheon Learning Institutes, the corporate university of Raytheon, to leverage best practices and make innovative curricula available to commercial markets. |
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Represen-tative Clients |
AM General, Barclays Bank, Bosch Siemens, Citigroup, Ford Motor, GE Capital Card Services, General Motors, IBM, JP Morgan Chase, Lockheed Martin, Nokia, Phillip Morris, Raytheon, Reuters, Thales, UK Government/Home Office, Volkswagen and others |
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Primary Locations |
Dallas - RPS Headquarters 6620 Chase Oaks Blvd. Plano, Texas 75023 United States +1-972-344-4025 |
Detroit 1650 Research Dr. Troy, Michigan 48083 United States +1-248-619-8772 |
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London 80 Park Lane London W1 7TR United Kingdom +44 20 7569 5502 |
Frankfurt Cityforum im Eichsfeld Ferdinand-Stuttman-Straße 15 D-65428 Rüsselsheim Germany +49-6142-917-151 |
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Melbourne 9 Central Blvd. Port Melbourne, VIC 3207 Australia +61-39676-0600 |
Singapore 101 Thompson Road #11-05 United Square Singapore 307591 +65-67328829 |
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Information |
For more information, visit www.enablingchange.com |
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