Interactive Distance Learning

Interactive distance learning is live instructor-led training that is available through the GM satellite network. Training is one way video, two way audio, and data. Training is available on various topics and scheduled for all time zones. 

Recently your retail facility may have received the new "Genesis" IDL System. Gone are the old IRD boxes as well as the A/B switch (unless you use the A/B switch between the HNS DirecPC and cable TV or another device on your TV, then the A/B switch is still required). The Site Controller is different and can have programs actually downloaded to it. 

  The New Equipment

The business end of the IDL set up

	Installation for the IDL equipment is relatively straightforward, however should you need assistance, call the Genesis Install Help desk @ 1-866-508-4622. When your equipment arrives there will be thorough directions on set up and installation
	For other IDL issues (enrollment problems, course questions etc.) call the GM Common Training Access Help Desk at (888) 748-2687
	The new Genesis unit has what Digital Video Recorder or DVR capabilities. It can record up to 40 hours of programming and can be set up to 60 days in advance! You can still leave your VCR hooked up to the IDL equipment if you want to play tapes. If you need help reinstalling the VCR to the new IDL system, contact the installation Help Desk at the number shown above.

"We are experiencing technical difficulties, please stand by"

As with anything there may be sometimes when things just don't go right. Here are a few quick tips and solutions to common IDL viewing problems

Snow/Blue or Blank Screen on TV

Confirm the TV, Site Controller are powered up and connected and that the TV is set to the channel chosen to view other video sources (channel 3 or 4). It's a good idea to check ALL of the connections at the equipment and TV before a broadcast. Also use the 30 minutes before the program starts to check your two way communication, once the rpogram starts is too late to find out there is a problem

You call in to talk to the instructor and he says that your microphone is "motor-boating" Using your thumb, press down firmly on the keypad microphone to reseat connection.

No Sound

	Check TV volume
	Select other channels to see if all channels are affected
	If only one channel is affected, it is a broadcast issue and all sites are affected.

Keypads does not have display.

Verify that the cable is plugged in tightly to the back of the keypad and the One Touch Site Controller

Keypad displays "ID not in Database".

Call the GM Common Training Help Desk at (888) 748-2687

Keypad "Wait" light goes out 3 seconds after "Call" button is pressed

	Verify that the phone line is plugged into the back of the Site Controller's "Voice" port
	Verify that the phone line is working

Mik Stubing Lead Instructor GMTCNY